There are two methods for changing the default announcement for your auto attendant.
You can upload a recording in .mp3 or .wav format (The maximum file size is 10 MB), or you can record your announcement via phone.
To change your auto attendant announcement log into your portal and click "Services".
On the left hand menu click "Auto Attendant".
Click on the Auto Attendant you want to change the announcement for.
You should now see a page that looks like the image below.
Uploading a recording
If you want to upload a recording you have already made, select the "Upload a File" option and then click the "Select File" button. You can select your recording file and click "Open". You should then see the name of the file you are uploading next to the "Select File" button as seen below.
Scroll down and click "Save"
Recording via phone
To record your message your message using one of your extensions, choose the "Record via Phone" option. Click the "Record" button to record your announcement. Click the "Play" button to listen to the current greeting. Your phone will ring and you will be guided through the recording process. Alternatively, you may dial *321.
Once done, scroll down and click "Save".
Your announcement will now play when callers enter this Auto Attendant.