1. I have more than 1 phone number to port to my VoicePulse account. Do I need to submit different LOA forms for each number?
Yes. You will need to submit separate forms for each number (also referred to as DID) you want to port. If you have a range of consecutive numbers, you can submit the range on a single LOA. For orders with 5 or more DIDs to port, please contact the porting team along with submitting your current bill(s) that contain the DIDs you are looking to port.
2. What is considered a phone number ‘range’?
A range is described as a group of consecutive phone numbers and may also be referred to as a consecutive block. For example 732-555-5100, 732-555-5101, 732-555-5102 would be considered a range.
3. Once the LOA form(s) are submitted, when will I be notified of the exact date and time of when the number(s) will port?
After your LOA form is submitted, the form then needs to be accepted by the carrier that we are porting to, before you will receive a port date. If the LOA was accepted with no rejections, you can expect to know your port date in about 5-7 days. Ports typically take between 15 to 30 days to complete. There are cases where ports may take longer depending on size, carrier, and information provided.
4. Can we select a day and time we want the number to port?
In some cases you can request a day and time for you number to port. You must specify the time/date when you submit your LOA. We cannot guarantee that the losing carrier will accept your requested date and time. Please be aware, you will not be able to change the date/time once it is approved.
5. How long does the porting process typically take?
The porting process on average can take between 15 to 30 days to complete. There are many influencing factors such as carrier, number of DIDs porting and information provided. Cases involving multiple carriers, missing or incorrect information or other variables may cause the port to complete upwards of 30 days.
6. Can I stop the porting process at any time?
No. Once the the letter of authorization is submitted for processing, the port cannot be stopped.
7. What is a CSR or Customer Service Record and why do I need one?
A CSR is a typically different than a bill, invoice or statement. The CSR provides account information such as
- Any Billing Telephone Numbers (BTN) on the account
- All telephone numbers on an account
- Service address
- Billing Address
- Account number
- Account owner
You may obtain a CSR from your current DID provider.
8. What is a BTN or Billing Telephone Number?
A Billing Telephone Number is a designated telephone number that acts as an account identifier. All telephone numbers on your account are assigned to a BTN. Porting away a BTN, without assigning a new one, can orphan any remaining numbers on an existing account. Therefore, it is very important to identify the correct BTN and assign a new one if necessary. A CSR is required to verify this information.
9. What do I do if my port request has extra info that is needed not listed on your LOA form?
If your current carrier requires extra info for your numbers to be ported out let us know in the porting email when you send us the LOA form.
Keywords: Porting, LNP, Local Number Portability, LOA, Letter of Authorization